Returns & Exchanges
At SUNLINE America Co., Ltd., we strive for complete customer satisfaction by offering a 30-day window for returns on all unused and original-packaged merchandise. If you are not entirely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or exchanges.
Initiate Request
Contact our customer support team or log into your account portal to submit a return authorization request with your order number and reason for return.
Prepare Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing